Here at Novalé we understand all the pain points and challenges customers face when undertaking a bathroom renovation. As a team, we set out to eliminate them one by one.

STEP 1Book yourConsultation

To begin, simply pick up the phone and we’ll book in a convenient time for a Novalé Customer Service Consultant to visit you on site, measure-up and walk you through your bathroom renovation journey.

We understand that most of us are time poor these days, and so we also offer a second option, the ‘Virtual Quote’. It’s as simple as going online, answering a few questions about the room you want renovated and one of our skilled staff will work with you virtually to prepare a quote online.

Once you are satisfied with your Novalé Bathrooms quote with floor plan and are proceeding with your job agreement, proceed to Step 2.

STEP 2It's time forDesign

We love design and creating a mood that delivers our customer’s dream! To get you in the mood our design team have created a number of ‘Inspirational Moods’ to help you identify the dream bathroom you see yourself in. One of our Inspirational Moods may be just the right fit for your dream bathroom, or you may have a different dream in mind. Whichever the case, we have a Complimentary Selection Service available to everyone but specifically for our customers who require our help selecting and ordering their tiles, fittings and fixtures.

This Complimentary Selection Service includes the following:

  • 1 in-house consultation with our Interior Designer at your home (if required).
  • 1 visit at a Local Preferred Bathroom Supplier Store.
  • 1 visit at a Local Preferred Tile Supplier.
  • A Visual Design Presentation of your bathroom/s including 1 plan view and 4 illustrative views.
  • Please note: If you wish to have additional design time with your allocated designer outside of our Complimentary Selection Service, this will be an additional cost as outlined in your Job Agreement.

For customers who are selecting and ordering fittings and fixtures themselves, you will still be allocated an appointment with one of our Design team members. They will review and confirm if your selected items are fit for purpose and provide you with final tile quantities and capture all the finer details for your Site Manager.  Also included will be the complimentary Design Presentation.

We do also offer a Design Service, please contact our office for further details and costings.

If you have your own Interior Designer or Architect, we are happy to work with their designs and project manage the bathroom renovation.

STEP 3FinalisingDesign & Scope

We’re excited to take your bathroom to the next level and deliver your dream!

After everything has been finalised with your designer, you will receive your:

  • Final Floor Plan.
  • Render Views.
  • Bespoke Concept Bathroom in a high resolution 360º render if you have chosen this optional extra (additional cost involved).
  • Finalised Scope of Works.

You will be allocated your own Personal Project Manager who will meet and greet you prior to your project start, to go through the finer details of the project build.

As we say in Our Story, our promise to our customers is to make it easy for you by joining the dots throughout your journey, from quotation, layout and design to materials and installation; demystifying all the stumbling blocks along the way. At Novalé, we deliver ‘Your Dream!’

STEP 4Let Novalé deliveryour dream

When we have successfully completed Step 1, 2 and 3 together, you will be given access to simple project management software. Simply log on with your laptop or mobile phone and check how your bathroom installation is tracking. View and share progress photos in real-time so you can see how your bathroom renovation is coming together and keep track of invoices and received payments. This software also allows you and your Personal Project Manager to keep a daily log so that all discussions and information is recorded.

Construction will commence based on your specific published schedule.

Please note: Schedules may be adjusted if PC’s and tiles are not ordered and delivered prior to the allocated start date.


Here at Novalé, we understand that everyone has different dreams, which is why we have designed a range of Pre-Designed Inspirational Moods; a style to suit every mood. Choose from one of our Inspirational Moods or create a more personalised bathroom design with one of our talented designers. We cater for a range of budgets, though your perfect bathroom is now even more achievable through our finance partner TLC (Total Lifestyle Credit). To learn more about our pricing and finance options, book an appointment today.


Novalé caters for a range of budgets with a ‘Standard’ and ‘Superior’ pricing range. Although every bathroom is different, so it’s best to get in touch with Novalé for a detailed quotation, tailored to your bathroom, needs and wants.


We understand that a bathroom renovation can be a sizable spend, which is why we’ve partnered with TLC (Total Lifestyle Credit) to offer our clients finance packages that are tailored to their needs. Achieve your dreams now with TLC!