About UsFrequently AskedQuestions
Frequently Asked Questions
Why should I choose Novalé Bathrooms?
Novalé Bathrooms is the FIRST and ONLY bathroom renovation company in Australia to receive ISO accreditation, an international standard for quality! This means that Novalé Bathrooms will continuously supply the highest level of service that meets and exceeds our customers’ requirements and expectations. It ensures our customers will have their bathroom renovation executed by industry leaders with professionalism and care, resulting in complete customer satisfaction. We work on each project with dedication and quality workmanship is guaranteed.
Where do I start?
Get inspired! You can look to our inspirational pre-designed moods and ‘Look Book’ for inspiration, stop by your local bathroom supply store or check out sites like Pinterest and Instagram to try and find a style that suits you. If you are having trouble, or feel daunted, don’t worry, we have experienced designers who can help you find a style or look that suits you and your home.
Will someone guide me through the process?
Yes! We have a team of experienced designers and project managers who will be dedicated to guiding you through your bathroom renovation project. We also offer access to an online portal where you will be able to keep track of your schedule and watch your renovation with regular progress photos and updates.
How long does a bathroom renovation take?
The schedule depends on the size of your bathroom and scope of works. We’ll provide a detailed schedule prior to commencing, and complete the majority of our bathroom renovation projects within a 2-3 week schedule (with the shower screen installed shortly thereafter), ensuring the impact on your busy home life is minimal.
How much will it cost?
Budget will depend on the size of your bathroom, the scope of works (if there will be plumbing changes, finished tile heights and the fittings and fixtures you select. We work on a pricing model that is affordable, without compromising on quality or service. Most importantly, we provide a fixed quote and will not surprise you with any hidden costs.
From $17,990 – $20,990: A basic bathroom renovation
From $21,990 – $25,990: A standard bathroom renovation
From $26,990 plus: A luxury bathroom renovation
Please note the above prices are a general guide only and include permits, warranties, insurances, labour, materials and shower screen. The above pricing is exclusive of fittings and fixtures. For a confirmation of pricing, we recommend an in home or online consultation with a member of our friendly team.
Can I remain in my home?
Your bathroom will be out of action during the renovation process and for a single bathroom home this can make things a little tricky. We can make a temporary shower and toilet available to you, but some customers choose to stay elsewhere. If you have more than one bathroom, we can renovate them one after the other, ensuring you always have a functioning bathroom, without having to move out or arrange temporary amenities.
Do you organise all the tradespeople?
Yes! Our team of highly-skilled tradesmen will be coordinated by a trained and qualified project manager who will provide you with full-time support during the process, ensuring that the trades arrive at the appropriate time to work to the agreed schedule.
Do you have your own in-house designer or can I use my own?
Yes, on both accounts! We do have our own in-house designer available if you require some help bringing your bathroom vision to life, however if you have your own preferred designer or architect that you would like to use, we’re more than happy to work with your design, plans, and/or selections.
What kind of finishes can I choose from?
The possibilities are endless! While we recommend a number of trusted suppliers, you can source your fittings and fixtures from wherever you like. We will work with you and have our designers available for you to consult with, to achieve your dream bathroom.
We can also provide you with an inspiring series of bathroom designs, prepared for Novalé Bathrooms by renowned architect, Dino Raccanello. Please contact us for more information.
What guarantees do you provide?
Novalé Bathrooms offers a waterproofing guarantee of 10 years using a premium system. We offer a statutory warranty on labour, materials and our waterproofing systems as per the NSW Home Building Act.
Your project will be completed by fully licenced and qualified tradesmen, who are vetted, inducted and managed by our project managers and a dedicated Quality Assurance and Compliance Manager. We provide Home Building Compensation Fund insurance for all projects over $20,000, in accordance with government regulation.
Novalé Bathrooms are backed by ISO 9001 Quality accreditation, guaranteeing a commitment to producing a quality product and service, every time. Our dedicated team are on hand to handle your questions or enquiries quickly and efficiently, from the initial phone call, through the realisation of your project, and into after-sales service.