Welcome to our Loyalty, Warranty & Aftercare Program
Choose one of the options below:
Loyalty Program
As a valued Novalé customer you are eligible to become part of the Loyalty Program. It’s an initiative to give back to all our amazing customers who refer us to their friends & family as well as renovate with us again.
For each project you refer or renovate with Novalé, you earn 1,000 Novalé credits (up to $20,000 in credits) which you can put towards your next renovation, or if you’ve reached Tier 2 you can cash out.
1 Referral = 1,000 Novalé Credits or $500 Cash*
*Cash out option only becomes available once 5 successful referrals have been redeemed. Cash out will be in the form of a VISA EFTPOS Card.
For the full Terms and Conditions of the Loyalty Program click here.
Want to know your points balance? Email admin@novale.com.au
How it Works
Renovated
Renovate with Novalé and automatically become a Loyalty Program member. You would have received the Loyalty Program induction pack at project handover.
Referred
Refer a friend to Novalé, giving them your unique code to redeem with us. Or renovate with us again. Your code is your job number found on your Job Agreement and Buildertrend profile.
Redeemed
Your referred friend (or yourself) chooses Novalé & redeems your unique code for their project. Simply provide us the code to redeem.
Rewarded
You receive Novalé credits, your friend receives a 5% Reece Bathroom Life discount if they order fixtures and fittings through Forge & Fleur Interiors.
Your Benefits
Tier 1
Once you’ve reached a milestone of 5 successful referrals, you unlock the ability to cash out $2,500 or keep going.
Tier 2
Great news! You have the freedom to cash out at any point during this tier! Keep up the great work.
Tier 3
Congratulations! You’ve earned $20K in credits to use towards a new bathroom, kitchen or laundry! Or if you prefer, you can cash out or gift it to a loved one.
Warranty Process
At Novalé, we stand by the quality of our work and that’s why we provide our comprehensive warranty. This quick guide explains how to lodge a warranty request with us, so we can get your space back to it’s best as soon as possible.
In Case of a Water Leak
Please call us immediately on 1800 668 253. We treat this as a top priority.
Product Warranties
If a product is faulty after installation, submit your request through the Warranties section of the Buildertrend Project Management Portal, or simply email us at admin@novale.com.au.
*Please note that product issues are the responsibility of the supplier (and thus handle the warranty process), whilst Novalé is responsible for any installation issues. Also, please check the ‘Warranty’ section in the Standard T&Cs of your Job Agreement to confirm what is covered.
Construction or Installation Concerns
If you notice any construction-related issues, log your request in the Buildertrend Warranties section, or contact us via admin@novale.com.au.
Aftercare Advice
At Novalé, we design spaces to last. With just a little care, your Bathroom, Kitchen, or Laundry will keep looking sharp and performing beautifully for years to come. We’ve written a comprehensive guide for taking care of your spaces.
Click one of the below options to access our guide.
