How to Enter

 

Once you have completed your 1st Novalé renovation, you become part of the Loyalty Program. To gain loyalty points towards your Tier progression, simply provide your unique code (job number) if you choose to renovate with Novalé again, or if your referral successfully completes their renovation with Novalé.

 

Eligibility

 

1. The Terms and Conditions of this competition are governed by the laws of the State of New South Wales.

2. Entry to the Loyalty Program is available to individuals who have engaged the services of Novalé for their renovations.

 

Entry

 

1. The Loyalty Program commences from 9:00am, Monday January 1st 2024 AEST and will continue for a duration at Novalé’s discretion.
2. To participate, Eligible Participants must have passed on a successful referral to Novalé, who have in turn redeemed the Participants unique code.
3. Participation in the Loyalty Program is free and automatic once the customer has completed their project renovation and received a unique code.
4. Novalé will use the personal information supplied to them to enable a Participant to partake in the Loyalty Program.
5. Participation in the Loyalty Program signifies acceptance of all conditions. Participants are required to abide by the Terms and Conditions as presented.
6. The Participant agrees not to share, post, or publicise their unique code on social media platforms or any public forums accessible by others.
7. All personal information provided by a Participant to Novalé for the purpose of partaking in the Loyalty Program will be collected, used and disclosed in accordance with Novalé’s Privacy Policy. A copy of the Privacy Policy is available at https://novale.com.au/privacy-policy/.
8. Personal information collected will be kept strictly confidential and will not be sold, reused, rented, loaned or otherwise disclosed to any third party otherwise than in accordance with Novalé’s Privacy Policy and these Terms and Conditions.
9. If you wish to Opt-Out of the Loyalty Program, please advise marketing@novale.com.au with your full name and unique code. You will receive a reply email once you have been successfully removed from the program.

 

Tier Rewards and Cash Out Options

 

1. There is a total of (3) Tiers as part of the Loyalty Program.
2. Each successful referral with redemption of a valid unique code is equal to 1,000 Novalé credits (contributing $1,000 towards the $20,000 Novalé credit goal).
3. If a referee becomes a Novalé repeat customer, they can then use their own unique code to earn themselves Novalé credit.
4. All cash rewards claimed are inclusive of GST (Goods and Services Tax).
5. Tier 1: 1 to 5 successful referrals.
   •  a) For each successful referral and upon redemption of the Participants unique code, the Participant will accrue a credit of $1,000 towards their targeted credit goal of $20,000.
   •  b) Once the Participant achieves the significant milestone of five successful referrals, the Participant can opt for the redemption of half of their accumulated credits in the form of cash ($2,500). Following this, the Participant will restart their progression from the beginning of Tier 1 once again.
   • c) Should the Participant opt to defer cashing out at Tier 1 and progress to Tier 2, they will persist in receiving 1,000 Novalé credits. This credit will be applied towards their overall credit goal of $20,000, specifically designated for a successfully secured job redeemed through the Participant’s unique code.
6. Tier 2: 6 to 19 successful referrals. During this tier, Participants have the flexibility to initiate a cash out at any point, redeeming half of their accumulated Novalé credits in cash. However, it is essential to note that opting for a cash out will necessitate a return to Tier 1, resetting the Participant’s progress.
7. Tier 3: 20 successful referrals.
   • a) Upon reaching the significant milestone of 20 successfully secured referrals, the Participant will have attained the maximum total of $20,000 in Novalé credit, which can be utilised towards a new Novalé renovation.
   • b) In the event that the Participant claims the $20,000 Novalé credits for their personal use, as a repeat Novalé customer, an additional benefit awaits. The Participant will receive an award of $2,000 to be utilised exclusively for PC items, subject to redemption only if Forge & Fleur Interiors supply all PC items for the specified project.
   • c) The final Tier 3 reward of $20,000 Novalé Credit is transferrable to a family member/acquaintance.
   • d) Should the Participant choose not to claim the $20,000 Novalé credits or transfer the prize to a family member or acquaintance, an alternative option is available. The Participant may opt to cash out a total of $10,000 as an alternative prize.
8. In situations where multiple Participants refer the same customer, only the individual whose unique code was redeemed will qualify for the referral reward. Duplicate referrals for the same customer cannot be credited to multiple Participants; the reward will be granted exclusively to the Participant whose unique code was successfully redeemed in the transaction. It is at the Referee’s discretion to decide which unique code they provide for redemption.
9. Each successful referral where a valid unique code is redeemed, entitles the Participant to receive 1,000 Novalé credits (contributing $1,000 towards the $20,000 Novalé credit goal).
10. Once the Participant accumulates a total of (5) successful referrals they are eligible to cash out at half of the Novalé credit value at any time from the succession into Tier 2.
11. The rewards are not redeemable for an alternative prize.
12. Any Novalé credits earned prior to reaching the $20,000 cannot be used towards a new Novalé Project. Those credits can only be redeemed as cash at half of the Novalé credit value. This cash amount can be used towards a new Novalé Project.
13. As of August 2025, participants will no longer be able to receive 1,000 Novalé credits for providing reviews on Google, Facebook, Houzz and ProductReview. If a participant has received a separate incentive to provide a review, this also voids the eligibility to gain 1,000 Novalé credits.
14. Participants who recommend a friend or family member to join Novalé are eligible to receive 1,000 Novalé credits if the referred individual is successfully hired. To qualify for the reward, the referee must mention the participant as their referral during the application process to be eligible for this reward.
15. Novalé does not accept responsibility for any accident, loss, injury or damage to any individual or property arising out of or in connection with the Loyalty Program rewards, either during or after the program.
16. Participants are advised that tax implications may arise from their reward redemption and they should seek independent financial advice prior to acceptance of that reward.

 

Reward Conditions

 

1. Please allow up to 28 days for cash out rewards to be processed by Novalé.
2. Novalé retains the right to withhold any Novalé credit or preferred supplier store discounts in the event that the Participant has outstanding invoices.
3. At the completion of Tier 1 and then onwards, if the Participant chooses the cash out rewards option, the cash will be paid in the form of Visa Gift Cards to the equivalent total.
4. Only successful referrals who have redeemed the Participants unique code will count as an eligible transaction towards the Participants rewards total.
5. If claiming the final tier reward of $20,000 Novalé credit to be utilised towards a new bathroom or kitchen renovation, the Participant/Transferee must initiate contact with Novalé within 6 months of redeeming the reward.
6. In the event that the Participant chooses to claim the final tier reward as a returning customer, they will also be granted up to a $2,000 credit towards their PC items from our preferred suppliers, provided Novalé Design Group supply all PC items for the specified project. Please note the credit is supplied in the form of a trade discount up to the value of $2,000.
7. A successful referral entitles the Referee to a total discount of 5% off their PC item invoice (only from our preferred supplier Reece Bathrooms). This discount is applicable exclusively when ALL PC items, including tiles are supplied by Forge & Fleur Interiors. Referrals will be considered successful only once a unique code has been redeemed. The 5% discount will be applied to the total PC invoice provided by Forge & Fleur Interiors only if the unique code has been supplied prior to contract stage, no exceptions.
8. The 5% discount awarded to the Referee is not applicable and cannot be redeemed during periods of preferred Supplier Stores sales/promotional events.

 

Keeping Track of Credits

 

1. The Participant will receive email notification of a successful referral within 14 days from the completion and full payment of the Referee‘s job. Novalé maintains comprehensive internal records of all Participants and Referees. Should Participants wish to inquire about their Tier progress, they can do so by contacting marketing@novale.com.au for assistance.

 

Resolving Disputes

 

1. Should the Participant have a complaint in relation to Novalé Loyalty Program, they can contact admin@novale.com.au directly with the dispute in writing.
2. Novalé aims to resolve problems promptly. If Novalé cannot find an instant solution, they will let the Participant know how long it is expected to take. Once the investigations have been completed, Novalé will let the Participant know their decision, and the reasoning behind it.
3. If the Participant is not satisfied with the way the complaint has been resolved, or indeed the steps that were taken, the Participant may wish to contact a third-party dispute resolution scheme. Novalé welcome feedback directly as they strive to act in the Participants interest and provide great customer service through fair decision making.

 

How to Communicate with Novalé

 

1. If you need to contact Novalé you should do so by calling Head Office on 1800 668 253 or emailing admin@novale.com.au
2. Novalé will contact the Participant in regards to reward progression and will send emails and text messages to the information linked to your project.
3. The Participant is responsible for notifying Novalé for any changes to their contact details.

 

Loyalty Program Termination

 

1. Novalé may terminate their Loyalty Program at any time acting reasonably. Where possible, Novalé will give the Participant notice of the termination and cancellation of the Loyalty Program with as much notice as possible.
2. Any notice Novalé give will include the general reasons for termination (if possible), and the time period available to the Participant to redeem credits (if applicable). Novalé will define the time limit remaining before final expiration of all credits.

 

Changes to Terms and Conditions

 

1. Novalé reserve the right to change and update the Loyalty Program terms and conditions when required and award Novalé credits to Participants at their discretion. Whilst these changes may come without prior notice, Novalé will notify Participants of any major updates to ensure full transparency.